Internet Privacy and Cookies Policy

At Ebor Bikes we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy document (the "Policy")  has been provided by the legal resource www.diylegals.co.uk and the template has been reviewed and approved by their solicitors.

This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site.

 

As of May 2018 this policy has been slightly updated to make clear that it accords with the EU’s General Data Protection Regulation (GDPR), which is taking effect in Europe on 25 May 2018. The GDPR improves transparency and data privacy rights of individuals.

 

We do update this Policy from time to time so please do review this Policy regularly.

Information We Collect

In running and maintaining our website we may collect and process the following data about you:

  1. Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes the currency you use, location data and other communication data.
  2. Information provided voluntarily by you. For example, we store your email address when you make a purchase.  If you register with us then we store your logon password and address details to help you in subsequent visits to our store. Customers who register with us can have their registration data deleted at any time.  To request this an e-mail request should be sent to sales@eborbikes.com.  We undertake to respond and confirm our actions by e-mail to those who make such requests.
  3. Information that you provide when you communicate with us by any means.
  4. Because we only take payments by PayPal and direct funds transfer, we never see and therefore cannot store any payment information relating to any customer.
  5. We keep records of all online purchases by customers for the time period required by UK tax law and we do not delete such records within that timeframe.  After that time period these records are deleted.

Use of Cookies

  1. Cookies provide information regarding the computer used by a visitor. They are typically needed to ensure that a session on a web site runs smoothly and in the user’s interests.  We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
  2. We do not gather information about your general internet use by using cookies. 
  3. You can adjust the settings on your computer to decline any cookies if you wish.  This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
  4. Because we don’t have advertisers on our web site, no third party cookies are placed on your computer from our web site.

Use of Your Information

  1. We use the information that we collect from you to provide our services to you.  This can include using the information for one or more of the following purposes:
  2. To provide information to you that you request from us relating to our products or services. 
  3. If you have registered with us:
    1. To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
    2. To inform you of any changes to our website, services or goods and products.
  4. We do not send out any unsolicited e-mails (Spam).  Neither do we sell customer lists. 
  5. If we become aware of any data breaches we undertake to take reasonable measures to contact affected customers promptly by e-mail.

 

If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in. We do this through our newsletter service, which registered users can opt into or out of.

We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

Storing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing, for example if we change our web site host (which we have no plans to do at present) or if the UK leaves the EU. By providing your personal data to us, you agree to this transfer should we do it, or storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely.  For example, the parts of the web site concerned with purchasing uses the HTTPS secure protocol.

Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. Thus, in common with other e-commerce sites, we cannot guarantee the security of data that is sent between your computer and our web site electronically. Sending such information is entirely at your own risk.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  1. In the event that we sell any or all of our business to a buyer.
  2. Where we are legally required by law to disclose your personal information.
  3. To further fraud protection and reduce the risk of fraud.

Third Party Links

  1. On occasion we may include links to third parties on this website.
  2. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy.
  3. You should review their privacy policy before sending them any personal data.

Access to Information

In accordance with the General Data Protection Regulation (GDPR) you have the right to be shown any information that we hold relating to you. Please note that we reserve the right to charge a fee of £20.00 to cover costs incurred by us in providing you with this information. 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at sales@eborbikes.com.

                                                                                                © Ebor Bikes 24/5/2018

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